Managed IT Services
Increased Monitoring | Fast Response Time | Worry Free IT
As a business owner, CEO, or CFO who constantly strategizes on how to be more successful, you know that one of your biggest impediments to growth and productivity is constant IT crashes. Your IT provider’s response time has gone from speedy to sluggish, and as a result productivity, employee morale, and your bottom line have all plummeted. You know something has to be done – but what?
At Link High, we believe that proactive monitoring and quick response times are nonnegotiable, that security and IT are one in the same, and that you deserve an MSP who cares just as much about your company success as you do.
All of our IT solutions incorporate enhanced security-focused features that you won’t find at other MSPs.
5 Big Benefits of Choosing Link High
When you are experiencing IT problems and your current service provider is unresponsive, consider partnering with Link High and enjoy the 5 Big Benefits of well-managed IT service.
1. An immediate reduction in system crashes
Because Link High monitors your system 24/7, we are able to immediately detect hardware or server failure and make repairs before the system has a chance to go down. You’ll notice a decrease in system glitches and crashes almost immediately upon partnering with Link High because we prevent problems before they happen.
2. Fast Response Time – Every Time
Our team works around the clock to ensure that we anticipate issues, proactively manage your IT services, and respond to problems in a flash so you can avoid downtime. We are able to solve most problems remotely, but even on-site emergencies are resolved within 24 hours – guaranteed.
3. Our Investments Benefit YOU
Our data center and security monitoring software are the backbone of our company, so we’ve invested heavily to ensure we are offering our clients the best available tools and technology. Our clients are able to leverage our resources for the best possible experience while saving money, maintaining a world-class IT system and data and hardware protection so they can focus on what they do best – without worrying about subpar IT solutions or hidden fees from their MSP.
4. You Become Link High Secure
Security is woven throughout everything we do at Link High, and we are always challenging our employees to look for innovative ways to make Link High a leader in cybersecurity. This challenge has led us to:
Develop a systematic process of continuous patching (upgrades) and oversight to guard you from ransomware and other attacks Maintain a comprehensive cybersecurity program that anticipates problems before they happen.
Offer assistance to clients with compliance and government regulations to set proper internal standards to meet regulatory requirements.
5. Our 24/7 Help Desk Actually Helps
Our help desk team handles an average of 100-150 calls per day. They handle problems connecting to VPNs, password resets, printers that won’t print – if it’s broken Link High can fix it and we can fix it fast. If there is a problem, we respond and fix it – fast.
About 85% is resolved remotely. For the other 15%, we visit the site and offer same-day service for emergencies – including week-ends.
For 95% of the calls we receive, a live person answers the phone 24/7. For all others, we guarantee right in our service contracts: 30 minute response time, 1 hour after business hours.