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Link High Helps City Revamp Its IT

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Link High Technologies Succeeds Where Other Tech Consultants Failed THE CLIENT Montgomery Township was originally established in 1702, long before anyone needed IT support. Located in the southern portion of Somerset County, New Jersey, six miles from Princeton University and

Link High Technologies Succeeds Where Other Tech Consultants Failed

THE CLIENT

Montgomery Township was originally established in 1702, long before anyone needed IT support. Located in the southern portion of Somerset County, New Jersey, six miles from Princeton University and halfway between New York City and Pennsylvania, the Township is a 32 square mile community home to more than 22,000 residents.

THE CHALLENGE

Montgomery Township needed to update their technology and wanted professional network integration and consulting. In particular, Montgomery’s Finance Department was responsible for all aspects of computerization of the Township. Included in the Finance Department’s responsibilities are forecasting the future needs of the Township, updating and enhancing the Township’s website, and evaluating requests from various departments for network needs.

THE SOLUTION

 At the time Link High was first consulted, Montgomery had only 1 server with 5 people connected. The Township recognized that expansions and upgrades were necessary, but getting there was easier said than done.   The township had previously hired 2 IT consultants, neither of whom improved the situation. “We heard a lot of promises, but things didn’t happen,” Horner said. “They were not as sophisticated or knowledgeable as they needed to be. I guess we didn’t get their A team.”

After being disappointed by other IT providers, the Township turned to Link High to solve their problems. “They [Link High] came on site, upgraded our servers, configured another server, connected all of the desktops, and wired the entire building,” Horner said.

THE RESULTS

“We’re a small township, but now thanks to Link High we’re fairly up to date for a local municipality. We have 8 servers, about 100 users on our system and as many as 20 portables,” reports Lee Horner, the Network/Web Coordinator for Montgomery Township. “Link High Technologies helped us to set everything up.”

For the next 5 years, Montgomery relied on Link High for all of their IT needs. “Sometimes we would come to them with requests, and they would check out our situation and make suggestions about what we needed. Over time they implemented upgrades as needed to keep us as current as possible, and to make sure we were running exactly what we needed to be most efficient.”

Glitches were rare, but when they did occur, the wait for repairs was never long. “Link High was always right there for us. Most of the repairs were handed remotely as our system had become more reliable and sophisticated; but when they were needed onsite, they arrived within hours – which is impressive considering we’re located in Central Jersey and they’re in the Northern part of the state. When we were with Link High, I had absolutely no issues with them at any time.”

Today, Montgomery Township has a full-time IT technician on staff, but occasionally a situation will arise where there’s too much work for one person to handle. When that happens, Lee Horner knows exactly who to call. “We still ask Link High to help us out from time to time, and they always come through for us.”

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